Frequently Asked Questions

We want to make sure you are fully informed about our products and services. Below, LaserSaver has frequently asked questions that have been answered for your convenience:

How do I found out which cartridge I need for my printer?

A: Search for your printer model and the necessary cartridge online, or give us a call. We'll help you out over the phone easily.

Do I qualify for free shipping?

A: All cartridge orders over $50 qualify for free shipping.

What's your return policy?

A: You may return your unused merchandise within 90 days. All refunds will be in the form of credit, and a 25% restocking fee may apply. Some OEM items may not be returned after 30 days. Contact us for more details.

What if I have a defective cartridge?

A: Defects happen sometimes. If you receive a defective product, we will send you a shipping label (or pickup in DFW) and replace your cartridge at no cost. The cartridge must be from LaserSaver, not empty, and purchased within the last year.

What's the difference between OEM and remanufactured?

A: OEM is a brand-name cartridge, and remanufactured means it's been recycled. We take apart a used cartridge and completely rebuild it using all new parts. The print quality should be equal, and if it's not, we'll replace it. That's our 100% satisfaction guarantee.

Do you repair printers?

A: Yes, we do! In DFW, we have repair specialists that can come to your location and fix your printer. If you prefer, you can bring your printer to us, and we'll repair it.

How long will it take to fix my printer?

A: Most repairs can be completed the same to the next day. Occasionally, parts need to be special ordered, and your repair might take a bit longer. We will let you know ahead of time what the repair schedule will be for your machine.

I have more than one printer that needs service. Do you charge by machine?

A: We bill by the hour. It's actually a great use of resources to have multiple machines serviced per call. If you need more than one machine cleaned or repaired, we will let you know upfront how much time you can expect our tech to be on-site.

Do you sell printers/copiers?

A: Yes. If you need a new printer, copier, or fax, call or email us. We'll help you choose the right machine.

My printer just died. Can you recommend a replacement printer?

A: Sure! We are here to help. Call or email us, and we'll help you choose the best new machine for your office even if you don't buy it from us.

Which refurbished printers are available?

A: There are some fantastic refurbished printers out there that will save you lots of money. If you are interested in a "low-mileage," quality refurbished printer, contact us, and we'll get you a great deal.

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